FAQs

We answer all your questions about solar modules – simply, clearly and reliably.

About the company

Where is the company based?

We are a Swiss company based in German-speaking Switzerland, specializing in innovation and sustainability in the field of solar energy.

Do you offer international support?

Yes, we serve customers in various countries. Contact us to check availability in your region.

Products

What types of solar panels do you offer?

We offer monocrystalline, polycrystalline and thin-film solar modules suitable for residential, commercial and industrial applications.

How long do your solar panels last?

Our solar modules have a lifespan of 25 to 30 years and a performance guarantee of up to 80% after this time.

Are the solar panels resistant to snow and hail?

Yes, our modules are tested for extreme weather conditions such as heavy snowfall and hail.

installation

Do you also install solar panels?

We work with certified partners in various countries and can recommend an installer in your area.

How long does it take to install a solar system?

Installation time depends on the size of the system. Most residential systems are installed within 1 to 3 days.

Costs and savings

How much does an average solar system cost?

Costs depend on the size and individual requirements. We'll be happy to provide a customized quote after a detailed analysis.

How much can I save with solar energy?

Our customers save an average of 50% to 70% on their electricity costs, depending on consumption and solar radiation in the region.

Maintenance and warranty

What maintenance do the solar panels require?

The modules require little maintenance. Annual cleaning to remove dust, leaves, and dirt is recommended.

Do you offer a warranty?

Yes, we offer up to 25 years of performance warranty and 10 years of warranty against manufacturing defects.

sustainability

Are the solar panels recyclable?

Yes, our solar panels are made from recyclable materials and are designed to have minimal environmental impact at the end of their life.

Does the company have sustainability certificates?

Yes, we are certified by international organizations that confirm the quality and sustainability of our products.

Customer support

How can I contact customer support?

You can reach us by email at info@neusolar.ch or by phone at +4143 495 56 51.

In which languages ​​do you offer support?

Our support is available in German, English, French and Italian.

Orders and payments

Which payment methods do you accept?

We accept credit cards, bank transfers and PayPal.

How long does delivery take?

Delivery time is usually 5 to 10 business days, depending on your location.

Can I track my order?

Yes, we will provide you with a tracking number once your order has been shipped.